Terms of Use

1. Who we are and what these terms cover

Ticketmaker is an independent ticket reseller operating at ticktmakerpass.com (the “Platform”). We sell tickets from inventory we source and verify ourselves — we are not the event organiser and are not affiliated with, or endorsed by, any artist, team, venue or organiser unless expressly stated. The organiser's own admission terms apply at the venue in addition to these terms.

Every order is protected by the Ticketmaker Guarantee: valid tickets, delivered in time for the event, or your money back. The guarantee is our obligation to you and does not depend on the organiser.

These Terms of Use govern your use of the Platform and every purchase you make through it. Our Refund Policy, Privacy Policy and Cookie Policy form part of this agreement. By using the Platform or completing a purchase, you accept these terms; if you do not accept them, do not use the Platform.

2. Buying tickets

When you proceed to checkout, your selection is reserved for a limited time while you complete payment. A reservation is not a purchase: the contract for your order forms only when your payment is confirmed by our payment processor, at which point we email your order confirmation. If the countdown expires before payment, the reservation is released and the tickets return to sale.

You must be at least 18 years old (or the age of majority where you live) to make a purchase. Most events carry a per-order ticket limit set by the organiser; the limit, where one applies, is shown on the ticket selection page and enforced at checkout.

You are responsible for entering a correct and accessible email address — your order confirmation, access link, event-change notices and any refund communications are sent there. Check your spam folder if nothing arrives, and contact us if you entered the wrong address.

3. Pricing, fees and payment

Ticket prices are set by Ticketmaker based on demand and availability, and may be above or below the original face value printed on the ticket. The price shown before you pay is always the total price; the ticket price funds the platform, payment security, fraud prevention and customer care, and any applicable fees are itemised before payment. Each event is sold in the currency shown throughout its purchase flow (for example GBP, EUR or USD); your card issuer may apply its own exchange rate or fees.

Payments are processed securely by Stripe; we never see or store your full card details. A failed payment attempt may appear as a temporary authorisation with your bank — failed payments are never captured by us and the authorisation drops off automatically.

All orders pass automated fraud screening. We may refuse or cancel an order that fails screening or breaches these terms; cancelled orders are refunded to the original payment method, and you can ask for a human review at contact@ticktmakerpass.com.

4. Delivery and access to your tickets

After payment confirmation, your ticket email includes a QR code and a secure link to download your personalised PDF. My tickets provides access to your orders. If a later delivery time applies, it will be stated on the event page.

Ticket-holder names must be entered accurately: organisers may require photo ID matching the named holder, and admission rules (age limits, ID checks, prohibited items) are set by the organiser and stated on the event page. Name changes are accepted up to 2 working days before the event start time, via the Help Centre.

5. Event changes, cancellations and refunds

Event dates, times, line-ups and venues are the organiser's responsibility and may change. Our Refund Policy governs change-of-mind refunds, cancelled events and postponed or rescheduled events, and forms part of these terms. In summary: if an event is cancelled outright and not rescheduled, you receive a full refund of everything you paid under the Ticketmaker Guarantee; postponed events normally keep your tickets valid for the new date. We always email affected buyers with their options and deadlines.

6. Ticket restrictions and acceptable use

Tickets are for personal use. Commercial resale, or resale above face value, may void tickets without refund under the organiser's terms and applicable law.

Automated purchasing (bots, scripts or ticket-buying software) is prohibited; orders made this way may be cancelled without notice.

Do not attempt to bypass security, reservation, queue or per-order limit controls, interfere with other buyers, or probe or disrupt the Platform.

Do not use the Platform for unlawful purposes, or in a way that infringes the rights of organisers, artists, venues or other buyers.

We may cancel orders, void tickets or suspend accounts that breach these terms; where a breach is not fraudulent, cancelled purchases are refunded.

Do not open a payment dispute (chargeback) with your bank or card issuer without contacting us first at contact@ticktmakerpass.com — most problems are resolved within one working day. A dispute opened without prior contact voids the tickets in the order immediately, and they stop being valid for entry. If the dispute is decided in our favour, we may recover the dispute fees charged to us and restrict the associated account from future purchases. If you opened a dispute by mistake, ask your bank to withdraw it and tell us — once the withdrawal is confirmed, the tickets can be reinstated.

7. Your account

Access links sign you in without a password: anyone holding a valid link can access the account and every order associated with that email until the session expires or is revoked. Keep your links private and your mailbox secure.

Tell us immediately at contact@ticktmakerpass.com if you believe your account has been accessed without authorisation — we can revoke sessions and secure your orders. We may suspend access where we reasonably suspect fraud or abuse.

8. Intellectual property

The Platform's design, text, logos and software belong to Ticketmaker or our licensors; you may not copy, scrape or reuse them without written permission. Artist, event, venue and team names, and associated imagery, belong to their respective owners and are used only to identify the events on sale.

9. Our liability

We are responsible for providing a working ticketing service with reasonable skill and care. We are not responsible for the event itself — its content, quality, safety, scheduling or admission decisions — which remain the organiser's responsibility, nor for indirect or consequential losses (such as travel or accommodation costs) except where the law says otherwise.

Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, including for death or personal injury caused by negligence, for fraud, or your statutory consumer rights (including under the Consumer Rights Act 2015). We are not liable for failures caused by events beyond our reasonable control, including acts of the organiser, strikes, extreme weather, utility failures or government action.

10. Changes to these terms

We may update these terms from time to time; the “last updated” date at the top shows the current version. Changes apply to purchases made after they take effect — orders placed earlier remain governed by the terms in force when you bought, except where a change is required by law.

11. Governing law and disputes

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction over disputes — without prejudice to any mandatory consumer protections, or courts, available to you in your country of residence.

If something goes wrong, contact us first at contact@ticktmakerpass.com with your order number: our team will review your request, and we would always rather fix a problem than argue about one.