What every order includes — in writing, not as a slogan.
Valid tickets, or your money back
Every order is covered by the Ticketmaker Guarantee: valid tickets, delivered in time for the event. If the event is cancelled outright and not rescheduled, you get back everything you paid — ticket price and service fee.
You buy from one independent reseller
Not a marketplace between strangers: your tickets are sold by Ticketmaker. One seller, one order number, one place to come back to if anything changes.
Tickets on your phone, nothing to print
Your tickets are emailed as soon as payment is confirmed, with a QR code and a secure link to download your personalised PDF. Keep them on your phone, ready for the event.
Seats you pick yourself, held while you pay
At seated venues you choose your places on the venue map — side by side wherever you choose them — and they are reserved while you complete payment.
Encrypted payment, screened for fraud
Card details are handled by our payment providers over an encrypted connection — we never see or store your full card number. Every order goes through automated fraud screening.
Support before and after the purchase
Help Centre and email for anything about your order: name changes up to 2 working days before the event, and change-of-mind refunds requested within 7 days of purchase and no later than 2 working days before it starts, minus the service fee.