Help Centre
Quick answers
- When do my tickets arrive? Right after payment is confirmed, by email with a QR code inside. Check your spam folder too.
- Can I download my tickets again? Yes — sign in at My Account and download the PDF for any paid order.
- What happens if I don't pay in time? Your seats are released after about 30 minutes and become available to others.
- Refunds? Tickets are named and non-transferable after purchase. Refund requests are handled per the event's terms — message us below.
Contact us
Email contact@ticktmakerpass.com — we reply within one business day.