Refund Policy

1. Change-of-mind refunds

If you change your mind, a refund of the ticket price will only be issued if requested within 7 days of the purchase date, subject to deduction of the service fee — or a 20% retention of the ticket value for sales made without a service fee — and provided the refund request is made no later than 2 working days before the event start time.

We do not issue partial refunds on multi-ticket orders. Processing time is up to 30 days, always back to the original payment method.

2. How to request a refund

Email contact@ticktmakerpass.com from the address used at purchase, including your order number and the reason for the request. Requests made through any other channel cannot be processed.

Once approved, the refund is issued to the original payment method. Your bank or card issuer controls when the amount appears on your statement — typically 5 to 10 business days after we process it.

3. Cancelled events

If an event is cancelled outright and not rescheduled, you receive a full refund of everything you paid — ticket price and service fee — under the Ticketmaker Guarantee. This refund is our commitment to you and does not depend on the event organiser. We email all affected buyers with instructions — you do not need to do anything to be registered for the refund.

4. Postponed or rescheduled events

If an event is postponed, your tickets remain valid for the new date in the vast majority of cases. If you cannot attend the rescheduled date, contact us before the deadline we email you and you will be refunded under the Ticketmaker Guarantee.

5. What is never refundable

Service fees already retained under section 1, no-shows, and tickets for events that have already taken place. Tickets are also non-transferable for resale: selling or attempting to sell a ticket above face value may void it without refund, under the Terms of Use.

6. Payment disputes (chargebacks)

A chargeback is not a refund request and does not replace one. If you believe a payment is wrong, email contact@ticktmakerpass.com first with your order number — we resolve most issues within one working day, and a refund through us is always faster than a dispute through your bank.

If a payment dispute is opened without contacting us first, the tickets in the order are voided immediately and stop being valid for entry. If the dispute is decided in our favour, we may recover the dispute fees charged to us and restrict the associated account from future purchases. If you opened a dispute by mistake, ask your bank to withdraw it and contact us — once the withdrawal is confirmed, the tickets can be reinstated.